Oh, yeah when they came up to you selling their insurance company, insurance policies, low premium rates and how they care about your best interest and all that you believed. You were moved and touched. That’s all junk. When it comes right down to the point where they should play their part and do everything they professed, their so-called core values and ethics are thrown out the window.
You may have read and heard a lot on the internet about how insurance companies have put smiles on the faces of their customer, nope, that’s all a stunt. In the real world, they don’t give 2 cents about your best interest. How else are they going to make their money if they actually did?
After a collision, they present you with a list – Direct Repair shop list – of auto body repair shops they recommend, you’re going through this list and thinking “why is ABC Auto Body Shop not here? I know those guys, they might be pricey but the quality of service is top notch – a sterling A-grade”. Do you want to know why? They prefer shops that service cars at low prices. The parts are absolute junk, it’s they don’t fit in your car or aren’t made or recommended by car manufacturers. All just so they will save money on the cost of repairing your vehicles. They’ll do what they can to make you pick a shop from that DRP list even when you know what you want.
Most reputable body shops have strained relationships with insurance companies. You can figure out why that’s so.
In a very foul mood, Ron Perretta owner of Professionals Auto Body speaks his mind about insurance companies in a YouTube video, calling them dishonest. You can find it below. He describes the replacement parts DRP shops use for repairs as junk and imitations.
He goes on to say “insurance companies are bad, they think they can kick you around until you do what they want like they do their contracted shops.”
When you notice your insurance company trying to kick you around, dump them, you can do better. Don’t allow yourself to be intimidated, instead look for an insurance company that has a cordial relationship with reputable auto body repair shops.